Terms and Conditions for Man With A Van Hendon Services

These Terms and Conditions set out the basis on which Man With A Van Hendon provides removal, transportation, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer agrees to these terms, which are designed to create a clear understanding of how the service is arranged, paid for, delivered, and, where necessary, cancelled. These terms apply to all standard domestic and commercial van services, unless a separate written agreement has been made. They should be read carefully before confirming a booking.

Man with a van Hendon services are offered on the understanding that the customer provides accurate information about the job, including access conditions, item sizes, parking restrictions, and any special handling requirements. If the details change after booking, the price and timing may need to be adjusted. The company may refuse or suspend a job if the customer has provided false, incomplete, or misleading information, or if the work requested is unsafe, unlawful, or outside the agreed scope.

In these terms, references to we, us, and our mean the service provider, and references to you and your mean the customer or the person booking on behalf of the customer. The words service, booking, and transport refer to any man and van service, removals work, collection, delivery, or waste-related job undertaken under the booking. Headings are included for convenience only and do not affect interpretation.

1. Booking Process

The booking process for Man With A Van Hendon begins when the customer submits a request with the relevant details of the job. This may include the date, collection and delivery points, type and quantity of items, access restrictions, preferred time window, and any additional labour required. A quotation may be provided based on the information supplied, but unless stated otherwise, quotations are indicative and may be amended if the scope of work changes.

A booking is only confirmed when the customer accepts the quotation or estimate and we send confirmation that the service has been reserved. Until that point, availability is not guaranteed. The company reserves the right to decline any booking without giving a reason. In some cases, a deposit or advance payment may be requested before the booking is secured. If a deposit is required, the amount and payment deadline will be made clear in advance.

It is the customer’s responsibility to ensure that all details given at the time of booking are accurate and complete. Any changes to the job after confirmation must be notified as soon as possible. Material changes may result in revised pricing, a different vehicle requirement, altered timing, or cancellation of the booking. If the vehicle cannot access the location, if items exceed the stated size or weight, or if additional labour is needed, extra charges may apply. The driver or crew may also refuse to move items that are unsafe, prohibited, or likely to cause damage.

2. Payments, Charges and Invoices

Unless otherwise agreed in writing, payment is due on completion of the job or at the time requested by the company. Accepted payment methods may include bank transfer, card payment, cash, or other methods made available for the booking. The customer is responsible for ensuring that payment is made in full and on time. Where an invoice is issued, it must be settled by the due date shown on the invoice. Late payment may result in additional administration charges, recovery costs, or suspension of future services.

Quotes for man with a van in Hendon services are usually based on the information provided by the customer and may cover labour, vehicle use, mileage, fuel, waiting time, and any agreed extras. Additional charges may arise if the job takes longer than expected, if access is delayed, if there are stairs or long carry distances not disclosed at booking, or if the customer requests extra collections, deliveries, or dismantling. Any charges that fall outside the original quotation should be explained where reasonably possible before they are applied.

All prices, where stated, are subject to change until the booking is confirmed. If the customer cancels after work has begun, payment may still be due for the time already spent, mileage used, and any costs incurred. If a booking requires parking permits, congestion-related charges, or third-party access fees, the customer is responsible for providing those arrangements or reimbursing the costs if the company has paid them on the customer’s behalf. VAT will be charged where applicable.

3. Cancellations, Delays and Rescheduling

The customer may cancel or reschedule a confirmed booking by giving reasonable notice. The amount of notice needed may depend on the type and scale of the work, the timing of the booking, and whether staff or vehicle resources have already been allocated. If a cancellation is made too close to the scheduled time, a fee may be charged to cover lost time, administrative costs, and any expenses already committed. Where a deposit has been paid, it may be retained in full or in part depending on the notice given and the work already carried out.

Man With A Van Hendon may also cancel, postpone, or reschedule a booking if the vehicle is unavailable due to breakdown, severe weather, road closures, accidents, staff illness, safety concerns, or other circumstances beyond reasonable control. In such cases, a new time may be offered where feasible. The company will not normally be liable for indirect losses caused by delay, including missed appointments, loss of earnings, or inconvenience, provided reasonable steps are taken to minimise disruption.

If the customer is not present at the agreed time or fails to provide access, keys, parking, or instruction necessary to complete the work, this may be treated as a late cancellation or failed attendance. Waiting time may be charged if the crew is delayed by the customer, building management, or access issues. If the job cannot proceed because the customer is uncontactable or has not prepared the property or items for collection, the booking may be terminated and charges applied for the wasted attendance and time.

4. Liability and Customer Responsibilities

The company will take reasonable care in carrying out all services, including loading, transport, and unloading. However, liability is limited to losses or damage caused by our proven negligence or breach of contract. We are not responsible for pre-existing damage, defects in items, or damage caused by poor packaging, insecure stacking, unsuitable lifting points, or items that are structurally fragile. The customer is expected to protect delicate belongings, remove personal data from devices, and disclose any special handling requirements before the job begins.

Where the customer asks us to move fragile, valuable, antique, or unusually heavy items, the customer must inform us in advance so that appropriate precautions can be considered. If the customer chooses to proceed without declaring special risks, any resulting damage may not be covered. The company does not accept liability for hidden defects, internal movement of items, or loss caused by the customer’s own packing, labelling, or loading instructions. It is also the customer’s responsibility to make sure that any item moved is lawful to transport.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, the company will not be liable for indirect, consequential, or economic losses, including loss of profit, loss of business, or wasted management time. Where liability is established, our responsibility will be limited to the amount paid for the specific service giving rise to the claim, unless a higher cap is required by law.

5. Waste Regulations and Prohibited Items

When the booking includes waste collection, disposal, clearance, or removal of unwanted items, both parties must comply with applicable UK waste regulations. The customer is responsible for telling us exactly what is to be removed and whether any items are hazardous, electrical, recyclable, reusable, or potentially restricted. We will not accept responsibility for incorrect waste descriptions provided by the customer. If an item is later found to require special handling or disposal, additional fees may apply, and the item may be refused if lawful disposal cannot be arranged.

Man with a van Hendon waste-related services are provided only in accordance with the law. The customer must not ask us to remove items that are dangerous, illegally stored, contaminated, or subject to special regulations without prior agreement. Prohibited or restricted waste may include asbestos, clinical waste, chemicals, solvents, oils, gas bottles, pressurised containers, sharps, and any other materials classified as hazardous or controlled. If such items are discovered, the company may stop the job and charge for the attendance already provided.

For any waste transfer or disposal work, the customer may be asked to confirm ownership of the waste and the right to authorise its removal. Where required, a waste transfer note or similar record may be completed. The customer agrees to provide truthful information and cooperate with legal disposal requirements. Fly-tipping, illegal dumping, and misdescription of waste are strictly prohibited. If the customer requests disposal in breach of the law, the company may refuse the request and report the matter where necessary.

6. Service Conditions, Access and Delays

The customer must ensure that suitable access is available for the vehicle and crew at both collection and delivery points. This includes arranging parking where needed, securing any permits, and providing instructions for building entry, lift use, loading bays, or restricted routes. If access is limited, the service may take longer, involve extra labour, or require an alternative vehicle. Additional charges may apply where access problems were not disclosed during booking or where the agreed service cannot be completed as planned.

Reasonable delays may occur due to traffic, weather, road works, or circumstances outside our control. We will endeavour to arrive within the agreed time window, but time is not guaranteed unless specifically stated in writing. If delays occur, we will try to communicate them where possible. The company is not liable for any losses arising from delay unless the delay results directly from our negligence and is otherwise recoverable under law. The customer should allow adequate time for the move and make any necessary arrangements separately.

The customer must ensure that all goods are adequately packed, disassembled where needed, and ready for loading unless the booking includes packing or dismantling as a separate service. We may refuse to move items that are unsafe to handle, likely to damage property, or likely to breach road safety requirements. If the customer requests that items be left unattended, placed in a particular location, or delivered to a third party, this is done at the customer’s risk unless expressly agreed otherwise.

7. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right or remedy does not waive that right or remedy.

Man with a van Hendon may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will normally apply to that booking unless a newer version has been agreed in writing. No person other than the customer and the company has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless that right is expressly granted in writing.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. These terms are intended to provide a fair framework for both parties and to support safe, lawful, and efficient service delivery. Where a separate written contract exists, it shall take precedence over any inconsistent provision in this document only to the extent of that inconsistency.